It’s financial year end, people are busy. But a second call to DWA’s Anet Muir turns up the best practices documents she mentioned in her email. They’re in the draft regulations that the DMA is working on.
Where have they been ‘tried and tested’?
‘Norway, the UK, the US, Canada, all over the world, basically,’ says Muir over the phone.
And she promises to drop them into an email because they’re not online.